Canceling or Modifying Before an Order has Shipped
You may cancel or modify your order anytime prior to shipment. However, if the order has already been processed a 10% fee will be charged if you choose to cancel.
Canceling After an Order has been Shipped
If your order has already shipped, but not yet been received and you would like to cancel, then shipping is not refundable and you will be charged a 15% restocking fee.
If you wish to cancel your custom order after the parts have already been ordered from our factory there is a 50% restocking fee. Custom orders cannot be cancelled simply because it is taking longer than expected to produce your custom parts, no exceptions.
Installation and Fitment Issues
If the product has been installed, the product is yours, unless there is a fitment issue.
If there is a fitment issue please email us at [email protected] with the issue and accompany it with pictures of the fitment problem.
If pictures are not included then the return will be charged a 15% restocking fee.
If the product is indeed defected a return label will be issued and a replacement will be sent out.
Due to the aftermarket nature and the fact that our products are hand-built, slight variances may be present and small modifications may be required for installation.
Test fitting our products before the initial installation is highly recommended. If you decide to return the item rather than have a free replacement sent out, there will still be a 15% re-stocking fee applied to the refund as well as shipping fees.
Autoparts 965 backs all of our products with a fitment guarantee when they are properly installed by a professional body shop. If the item has been damaged or altered (cracked, bent, scratched, painted) the item is no longer applicable for a return.
If you have received your product and it is damaged please contact us immediately with pictures of the damaged product and the box it was shipped out in.
Autoparts 965 quality checks each part that leaves our facility. If the product is damaged it is probably due to shipping and a claim will need to be made with the shipping carrier.
All damages must be reported to Autoparts965 Facility within 5 days of accepting the package. no exceptions.
Incorrect or Missing Products
If you have received an incorrect product please send us a picture of the product along with your Order Confirmation Number to [email protected].
We will issue a return label immediately and once the package is dropped off at your local FedEx location we will send out the correct item. Please test fit and double-check that you have received the correct product before installing.
Once the product is installed we are unable to return it. If your order is missing an item, please reach out to us within 5 Days of receiving your order.
Lost Package in Transit
Once you have received your tracking number please keep an eye on the tracking number on a regular basis. During these times it is common for delays to happen.
If a package is delayed more than a few business days please reach out to us immediately. If the transit information appears incorrect please contact us.
The earlier we catch an error within FedEx, DHL, or USPS the better chance we have of correcting it. If the package has been delayed for more than 3 weeks, it is likely lost and we will need to file a claim with the shipping company before moving forward.